Terms and conditions
Shipping and delivery
Delivery is not included in price unless stated otherwise. A quote will be provided once a delivery address is provided for a single delivery at ground level. Additional fees’s may apply for difficult access. Delivery times will be arranged with the purchaser once final payment is received for the completed order. If you are unable to accept delivery within 6weeks of final invoice date, storage fees will apply.
Access limitations
Deliveries that cannot take place due to access limitations are the responsibility of the purchaser. If delivery cannot take place, a suitable time for re-delivery will be arranged. In addition to the fee for the unsuccessful delivery, additional fees will apply for return to warehouse, storage and re-delivery. If delivery is not possible due to access limitations, the items will be taken to storage until the purchaser advises Thomas Keith of their intent for the goods.
Damage inspection
We do ask for items to be ideally inspected and signed for on delivery by purchaser. Should there be damage that needs attention then the item is to be immediately returned to Thomas Keith workshop for timely repair.
Should there be an issue with availability and the purchaser is unable to personally receive and inspect the item then they must provide written consent identifying that they consent for the driver to both leave the item unattended and signing the proof of adequate delivery form on the purchaser’s behalf. If the purchaser feels the item was damaged, they must contact info@thomaskeith.com.au within 24hours of delivery to arrange repair and agreeable expenses such as the cost of returning the item to the Thomas Keith workshop.
Lead times
We aim to have all orders completed within 3 to 4 months of design confirmation however this time can vary through the course of the year with peaks in demand. Please be aware this estimated lead time is calculated from the date the order is confirmed to date the item is completed with the final invoice sent. Should you require an order by a particular date please let us know as soon as possible so we can do our best to work with you to achieve this.
Signature range and bespoke items:
3 to 4months
Custom items:
Custom orders generally have longer lead times due to the nature of these orders. If you do have a particular date you need your order completed by, please ensure this date provided well in advance.
Order confirmation
Signature range and bespoke items:
A Specification Sheet and final price will be provided to the purchaser for final confirmation prior to commencing building. This document supersedes all prior correspondence verbal, written, graphic or otherwise, as a final design proposal by Thomas Keith to the purchaser. Once this is confirmed by the purchaser any changes after this will be subject to Thomas Keith approval and may in-cure added expenses.
Custom items:
Custom orders require the client to confirm the specification sheet prior to commencing the build to avoid workshop delays. These specifications demonstrate the clients ideal design preferences however due to the nature of reclaimed timber Thomas Keith reserves the right to make changes to the design to work within the restrictions of available timber supplies.
Prices
Store items:
Store items are readymade, available now, items with fixed prices, with delivery and shipping not included in the price unless stated otherwise. Payment is to be made in full prior to delivery or pick up. Delivery or pick up must be arranged within 4weeks of payment before storage fees apply.
Signature range items:
Signature Range items have a predetermined design with dimensions personalised to the client’s needs. A quote is provided which includes personalised dimensions and specifications. The client then confirms these details by paying a $550 deposit, which confirms personalised dimensions and design and places the order. The final invoice will be sent once the build is completed with payment due prior to delivery or pick up. Delivery or pick up must be arranged within 6weeks of payment before storage fees apply.
Bespoke items:
Bespoke Thomas Keith tables are made to order with quotes based on design, dimensions and materials. While we pride ourselves on providing accurate quotes if design, dimensions or materials change then the quoted price will also change. If the client is satisfied with the first estimated quote, we ask for a $550 deposit to formally begin the design phase. Once all design elements and materials are finalised, we provide a final guaranteed price to be confirmed in conjunction with the Specification Sheet before the build can begin. Then once the build is complete the final invoice will be sent with payment due prior to delivery or pick up. Delivery or pick up must be arranged within 6weeks of payment before storage fees apply.
Custom items:
Custom items are quoted based on the design brief provided by the client and is a starting price. A non refundable $550 design fee is required to further develop the design and once completed a final price is provided for the client to confirm prior to taking on an order. Should the order be accepted the design fee will come off the final price. Extra fees that are not accounted for in the quote such as hardware (i.e. rails, castors etc) are considered added expenses and passed on directly to the client.
Payment
All transactions are processed in Australian dollars with gst included unless otherwise stated. All prices displayed on our website are exclusive of freight. Balance due prior to release of the goods. Goods remain the property of Thomas Keith until full payment has been received. Thomas Keith does not offer layby.
Refunds & Exchanges
Deposits:
Please note to place a Signature Range, Bespoke or Custom order, we ask for a deposit to cover design and administration for all made to order items. These fees are refundable for our Signature Range and Bespoke items when requested prior to commencing the build but are non-refundable for Custom items.
Store items:
All store items are ready made with payment in full securing the purchase of each item. Sales are final and we cannot offer an exchange or refund for these items so please choose carefully.
Signature range and bespoke items
We understand the challenges that comes with purchasing made to order items particularly when using reclaimed timber where natural variation in feature, grain and colour is part of the process. We hope clients can enjoy this experience and trust our passion for authentic materials and craftmanship, however we do want all our clients to be more than satisfied with the final product. For this reason, we do offer refunds or exchanges for our Signature Range and Bespoke items if requests are made to info@thomaskeith.com.au within 7days of the final invoice date. When making this request we ask that you email the reason you would like a refund and or exchange clearly.
For all reasonable requests we can offer one exchange where the item is rebuilt with alterations as agreed upon. Additional lead times will apply. Where requests are being made due to colour discrepancy, we ask that the client be willing to view the item in person at our workshop in a timely manner to ensure we can satisfy preference before an item is rebuilt. Thomas Keith does reserve the right to refuse an exchange request and instead offer to cancel/refund the final invoice and order all together should we feel we are unable to satisfy the request. Once the rebuild is complete we can no longer offer any further exchanges or refunds with final payment due prior to delivery.
Requests for refunds or exchanges for orders where the final invoice has been paid in full and delivery has already taken place will only be considered within 7days of the delivery date and are at full discretion of Thomas Keith. These exchanges will be considered but will incur additional surcharges to cover freight.
Custom items:
Please be aware Thomas Keith does not offer any refunds or exchanges for custom Thomas Keith items.
All items are quality controlled and checked for any faults before dispatch. Should you receive an item that is faulty or damaged please contact us within 7days of receiving your item at info@thomaskeith.com.au.
Cancellation
Once any made-to-order item has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specifications, cancellation will incur charges which vary dependant on the status of production and how far the order has progressed.